• To ensure a high quality, welcoming and efficient integrated customer service experience for all new and existing students of the British Council.
  • To act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all Key Performance Indices and deliver Sales & Customer Management targets in order to enable the British Council to meet its business targets and objectives.

Details

Reference number BUR-NT-1915
Location Yangon, Myanmar
Salary Payband H
Duration 1 year (possibility for extension)
Working hours Work a five-day week on a shift system from Monday to Sunday. Evening and weekend working are required on a regular basis.
Closing date Tuesday 12 March 2019

Role overview

As a Customer Management Consultant, your main responsibility is:

  • To ensure a high quality, welcoming and efficient integrated customer service experience for all new and existing students of the British Council.
  • To act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all Key Performance Indices and deliver Sales & Customer Management targets in order to enable the British Council to meet its business targets and objectives.

To be considered a successful candidate, you must have:

  • University degree
  • At least 2-3 years of experience of working in a sales & customer services team
  • High level written and oral communication skills in English (IELTS: Band 6; CEFR B2+)
  • High level Myanmar language written and oral communication skills 

.Enquiries about the post can be sent to the East Asia Regional Recruitment team based in Singapore.

How to apply

https://tinyurl.com/BUR-NT-1915e