The British Council will give a credit only under the following circumstances:
CONDITIONS |
CREDIT AMOUNT |
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1. Withdrawal due to non-delivery of course |
On the condition that British Council: 1. Does not start the course on the course commencement date 2. Terminates the course before the course commencement date British Council will give all customers a minimum of 7 days’ notice if a course is cancelled. |
100% credit of course fee of your choice of payment plan |
|
2. Before course commencement date |
Request is made 5 days prior to the course start date with supporting documentation. |
100% credit of course fee of your choice of payment plan |
|
3. After course commencement date |
Request is made within the 1st week of the term with supporting documentation for the following reasons: 1. Serious illness – hospital admission or serious injury (medical documents required) 2. Unexpected relocation to a different town, city or country (written evidence from the employer will be required) 3. Change in academic timetable (a letter form the respective institute is required) 4. Bereavement or serious illness of a family member (a copy of the death certificate or documentation from the hospital/doctor is required) |
50% credit of course fee of your choice of payment plan |
|
4. After course commencement date |
Request is made after 1st week of the term. Request is made without supporting documentation or supporting documents are not submitted within 7 working days from the date of request. |
0% credit |
- Where we offer a course to be delivered in one of our teaching centres, we will endeavour to teach this face-to-face in the centre to the best of our ability. In the event of government policy or advice that requires us to temporarily or partially close our centres, we will continue to teach the course on which you are enrolled but may do so online. When you register for a course at one of our teaching centres, you acknowledge these terms and conditions. These do not change or affect the terms and conditions of payment, credit or refund that apply for the course.
- Registered courses are not refundable but are transferable to the same course type.
- Approved credits will be valid for one academic year. The remaining credits will be automatically written off (or) wiped out after one academic year according to British Council's registration system.
- The British Council reserves the right to change the fees, offers and terms and conditions at any time without prior notice to our existing customers.
- No refund, make-up class or alternative compensation will be given for class cancelations due to circumstances beyond the control of the British Council. This includes but not limited to outbreak of riot, civil commotion, epidemic, natural disaster, unanticipated class disruption such as necessary building evacuation due to fire
- The British Council reserves the right to close classes in cases of low enrolment or other circumstances which make the opening a class non viable.
- For all credit and transfer requests, please speak to our Customer Management Team if reasons for credit fall within the above categories, credit will be approved. An administration fees of 50,000 MMK will be charged for any credit or transfer requests or financial error caused by customers.
- The British Council cannot accept payments made from banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. Where the British Council discovers evidence of payment from a sanctioned bank and/or sanctioned financial institution we will freeze all funds related to that payment and will be unable to deliver the service for which the payment was intended. Please therefore ensure that you do not make payments from an account in a sanctioned bank and/or sanctioned financial institution.
- The British Council cannot make payments to banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank and/or sanctioned financial institution, you will be asked to nominat an alternative method of payment that does not breach sanctions. Failure to provide an alternative method of payment will result in non-payment of the relevant funds.