Our refund process follows a step-by-step review by the exam boards to ensure fair and consistent handling of all requests.
For Candidates Registered as Private
If you registered directly with us, please contact our Customer Service team at +95 9 940 070099 or email enquiries@mm.britishcouncil.org.
Our service hours are 9:00 AM to 5:00 PM, Monday to Sunday, except public holidays.
For Candidates Registered Through Schools
If your registration was completed via one of our partner schools, please reach out to your respective Account Relationship Team for assistance with refund requests.