Details
Position: | Exams Marshal (Part-time) |
Location: | Yangon and Mandalay |
Contract Term: | Part-time |
Application Closing Date: | 23 February 2025 |
We are looking for suitably qualified and experienced individuals to join our team of Exams Marshal (Part-Time) for Mandalay and Yangon.
Main Responsibilities
Programme/service support
- Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner as required by the schedule of examinations.
- Follow all relevant standards & procedures, based on training and reference materials provided by British Council Examinations Services and the relevant Exam Boards
- Be familiar with the emergency procedures for the test day venue.
- Support the supervisor and invigilators to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
- Complete all reports, logs and claims accurately as required by British Council Examinations Services.
- Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
- Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
- Work with the test day supervisor to promote and ensure the wellbeing of candidates at all times. In case of emergencies, follow correct procedures.
- Additional duties in line with the role may be required.
Customer support
- Enable good customer flow by giving candidates clear direction and answering their enquiries.
- Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
- If required, assist the invigilators and supervisor to conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
Training and development:
- Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
- Complete all mandatory training modules: Data Protection, Safeguarding, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.
Other important features or requirements of the job:
- Some marshals may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
- You must have a basic level of computer skills as you need to communicate with the British Council using emails, text and the internet, and may need to use the internet during test days for administrative purposes.
- Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council. However, it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting jewellery are not permitted as privacy and silence are required for examinations.
Minimum/essential
Customer Service: experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality.
Language Require
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
Education Require
Minimum/essential
- Must have completed at least 2 years of tertiary education
Desirable
- Bachelor’s Degree
Equal Opportunity
The British Council has an Equal Opportunities Diversity and Inclusion Policy that prohibits unjustifiable discrimination on the grounds of gender, marital status, sexual identity, religious belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, past convictions, trade union activity or membership, or on the basis of having or not having dependants. Our Equal Opportunities Policy forms part of your partnership with the British Council, and we expect all our partners to respect its principles in carrying their work with the British Council.
Child Protection
The British Council believe that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.
In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.