Myanmar Libraries

Vacancy – Library Assistants

We are recruiting 5 library assistants for British Council libraries in Yangon and Mandalay.

Purpose of the role

To support the day-to-day operations of the British Council libraries across both physical and digital platforms, in line with British Council standards, while delivering excellent customer service and supporting the delivery of library events and activities.

Accountabilities, responsibilities and main duties:

Service and product delivery Support 

  • Deliver customer-focused library services in line with British Council procedures and guidelines
  • Maintain accurate records using relevant systems (e.g. Library Management System)

Customer Support 

  • Respond to customer enquiries about library materials and services, and refer complex issues when needed
  • Manage reservations and overdue items, ensuring all returned books are shelved in Dewey order by closing time
  • Identify service issues or incidents (e.g. complaints, resourcing, technical or logistical problems) and promptly inform the team leader

Risk & compliance  

  • Follow British Council risk management, safeguarding, child protection, security, data protection and anti-fraud policies/procedures at all times

Managing Self and others 

  • Plan and prioritise own work effectively, adapting to changing priorities on a daily and weekly basis

Other important features or requirements of the job

  • This role requires flexibility to work non-standard hours, including evenings and weekends.

Role-specific knowledge, skills and experience

  • Good communication skills, with the ability to listen and communicate clearly in speaking and writing
  • Basic IT skills, including Microsoft Office
  • Experience working with young people and/or diverse audiences, including children (desirable)
  • Experience in a customer-facing role or with a cultural organisation (desirable)

Key stakeholders

Internal:

  • Sales and Customer Management colleagues
  • Safeguarding Focal Points

External:

  • Library members
  • Administrative staff and teachers from private schools

Contract type

  • Part-time role at USD 3.20 per hour
  • Fixed-term contract for 1 year, with the possibility of extension

Interested candidates are invited to send their CV to library.enquiries@mm.britishcouncil.org, addressed to the Head of Libraries, by Saturday, 14 February 2026.

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