Professional Skills Workshops

Covid-19 Update: Our corporate training courses and workshops can now be delivered online. Please contact us to find out if your desired course is available.

Our Professional Skills workshops focus on soft skills development for the workplace. With a learner centered approach founded on adult learning principles, our trainers facilitate workshops that are interactive, reflective and based on the participants real-world experience. Choose the most relevant workshop for your team to enhance their performance, develop confidence and improve communication skills at work.

Explore our workshop topics by clicking on the tabs below.

Better Emails (available online)

This course will show you simple ways to increase the quality of avoid common grammatical mistakes when communicating in common workplace scenarios your everyday emails with small investments of time.

Who should attend?

Anyone with at least upper-intermediate English Proficiency who would like to write and respond to common types of emails more confidently and effectively.

Objectives

By the end of the workshop, you should be able to:

plan, structure, write and edit emails that are clear, concise and result in the action you need
adapt your emails to different audiences and contexts to build good relationships
manage email threads to make them easier to follow

Grammar Foundations (available online)

This course will help you to review and improve the foundations of English grammar.

Who should attend?

People with at least upper intermediate level English proficiency who need to gain more confidence in the fundamentals of English grammar.

Objectives

By the end of the workshop, you should be able to:

demonstrate improved knowledge of the basics of English grammar
avoid common grammatical mistakes when communicating in common workplace scenarios
edit your and others’ writing to make it more accurate

Minutes of Meetings (available online)

This course will help you to become a more effective and confident note-taker and minute-writer.

Who should attend?

Anyone who needs to write minutes or take notes in meetings or discussions.

Objectives

By the end of the workshop, you should be able to:

Follow the three step minutes of meetings process
Write different types of minutes for different meetings
Clearly report the key points of discussion and actions

Proofread to Perfection

In this course, you will learn the key proofreading skills needed to consistently remove surface errors and improve writing quality.

Who should attend?

Anyone with at least upper-intermediate English proficiency who would like to proofread their and others’ work to improve its accuracy.

Objectives

By the end of the workshop, you should be able to:

spot common errors in your organisation’s written communication
use a proven proofreading process to improve accuracy
act as an essential resource for your team or department

Reports that work

This workshop guides you through the essential skills for planning, structuring, writing and checking common types of work reports.

Who should attend?

Anyone with at least upper intermediate level English who would like to improve their everyday report writing skills.

Objectives

By the end of the workshop, you should be able to:

plan and organise your reports to fit your purpose and meet the readers’ needs
write clear, concise and coherent reports that are easy to read
edit and review your reports to ensure they are complete and correct

Effective Negotiation Skills (available online)

This highly practical course introduces you to the skills needed for effective negotiations.

Who should attend?

Managers, executives, buyers and anyone else who negotiates.

Objectives

By the end of the workshop, you should be able to:

Apply a systematic approach to preparing for and participating in negotiations
Build relationships with and earn the trust of negotiating partners early in the process
Overcome common challenges faced in negotiations

Effective Public Speaking

This course will help to build your confidence and skills in giving speeches.

Who should attend?

Anyone who would like to be better at public speaking.

Objectives

By the end of the workshop, you should be able to:

Plan, structure and deliver short speeches to meet your audience needs
Use your speeches to engage, motivate and inspire others
Give credible impromptu speeches at work when needed

Interpersonal Communication Skills (available online)

This course will help you develop the skills you need to communicate effectively with others in the workplace.

Who should attend?

Anyone who wants to communicate more effectively at work.

Objectives

By the end of the workshop, you should be able to:

understand your communication style and be able to adapt it when necessary
build rapport with colleagues, clients and superiors to help you get things done
have the skills to improve a key relationship at your workplace

Positive Influencing Skills

Through eight modules, this course will show you how to sell your ideas, win resources and persuade others to take action.

Who should attend?

Anyone who has to influence or persuade others at work.

Objectives

By the end of the workshop, you should be able to:

Use a variety of techniques to positively influence others
Build trust and rapport with your colleagues and clients
Influence across organisational levels even without authority

Success with Presentations (available online)

Through eight modules, this course will show you simple ways to overcome your fear and increase the quality of your presentations.

Who should attend?

Anyone who would like to build their confidence and skills as a presenter.

Objectives

By the end of the workshop, you should be able to:

Plan and structure your presentation to meet audience needs
Communicate your ideas in a compelling and persuasive way
Appear professional and credible even in challenging situations

Virtual Communication (available online)

This course will give you the skills you need to communicate effectively through online mediums.

Who should attend?

Anyone who participates in virtual meetings, teleconferences, and with both internal and external stakeholders

Objectives

By the end of the workshop, you should be able to:

Identify participatory techniques for playing an active role in virtual meetings
Discover a communicative approach for making teleconferences smoother and more productive
Recognize strategies for communicating with internal and external stakeholders in times of crisis

Consultative selling

his workshop introduces a framework tool to analyse your customers, their needs and buying styles.

Who should attend?

Anyone who would like to gain a deeper understanding of their customers and develop longer-term, more meaningful relationships with them.

Objectives

By the end of the workshop, you should be able to:

Understand the consultative selling process an develop a consultative mindset
Better understand your customers’ needs
Build trust, and develop relationships with your customers

Delivering service excellence

This course will give you the tools that you need to drive consistently positive interactions with your customers.

Who should attend?

Anyone in a customer-facing role who would like to deliver service excellence.

Objectives

By the end of the workshop, you should be able to:

Map the customer journey and examine how it can be improved
Practice techniques that focus on proactively seeking out and understanding customers’ needs and expectations
Practice techniques that aid the management of customer complaints and recovery from service problems

Train the trainer

Through a series of learner-centred activities, you will learn how to plan, prepare and deliver training sessions that meet the needs of your trainees and engage them from start to finish.

Who should attend?

For current or aspiring trainers, managers, team leaders and HR professionals.

Objectives

By the end of the workshop, you should be able to:

Select the best methods and activities for your group
Deliver well-structured training sessions based on learning theories
Better engage trainees and keep them focused

Interested? Please fill a contact form here and our corporate team will be in touch with you shortly.